At Solar PV for Green Energy, a division of ALAN Design Concept, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or communicate with us. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal information in the course of providing our services. The information we collect may include, but is not limited to:

• Personal Identification Information: This includes your name, address, phone number, email address, and other contact details that you provide when requesting information or engaging with our services.

• Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and the time and date of your visit. This helps us improve our website and services.

• Transactional Data: If you engage in business with us, we may payment information, including credit card details, bank account numbers, and transaction history, to facilitate your purchase or service agreements with Solar PV for Green Energy.

• Communication Data: We collect any communications you have with us, including emails, phone calls, and messages, to respond to your inquiries, provide customer support, or improve our services.

• Technical Data: This includes information gathered from cookies and similar tracking technologies, such as browser cookies, web beacons, and pixels, which help us understand how you use our website and enable us to enhance your user experience.

2. How We Use Your Information

We use your personal information for a variety of legitimate business purposes, including but not limited to:

• Providing and Managing Services: To process your orders, deliver services, and manage customer relationships, including providing quotes, installation, and maintenance of solar systems.

• Customer Communication: To contact you regarding inquiries, provide updates on our services, respond to customer service requests, and keep you informed of relevant information about your account or projects.

• Improving Our Website and Services: We use analytics and tracking data to enhance the functionality, usability, and performance of our website, ensuring a better experience for our users.

• Marketing and Promotional Activities: We may use your contact information to send newsletters, promotions, and offers about our services. You can opt out of these communications at any time.

• Legal Compliance: We may use or disclose your personal information as required by law, regulation, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, processing payments, providing technical support, or conducting marketing activities. These service providers are contractually bound to safeguard your data and only use it as instructed by us.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

• Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government regulations.

• Protecting Our Rights: We may share your data if necessary to enforce our terms and conditions, protect our rights, property, or safety, or that of our customers or others.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes using encryption, firewalls, and secure data storage systems. While we strive to ensure the highest level of security, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal information, including:

• Right to Access: You have the right to request a copy of the personal information we hold about you and verify how it is being processed.

• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request correction or updates.

• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data, provided there is no legitimate reason for us to continue processing it.

• Right to Object: You can object to the processing of your personal data for direct marketing purposes or where our lawful basis for processing is our legitimate interest.

• Right to Data Portability: You have the right to request that your personal data be transferred to another organization or directly to you in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the email or address provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyze website traffic, and target advertisements. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some functionality on our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to any third-party sites. We encourage you to review the privacy policies of those sites before providing your personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information as quickly as possible.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective when posted on this page with an updated date. Your continued use of our website and services after such changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Solar PV for Green Energy
c/o ALAN Design Concept

Ilkeston Way, CH65 3EF, Ellesmere Port, Cheshire

+44 7397561345

solarpvforgreenenergy@gmail.com

Thank you for trusting Solar PV for Green Energy with your personal information. We are committed to protecting your privacy and ensuring that your data is handled with care and transparency.